Securus Technologies Calls GTL on Unlawful Practices in Inmate Telephone Systems

On June 7, 2016, Securus Technologies, who is a lead provider of technology for public safety, correctional facilities, investigations and monitoring stated that they will be releasing reports and articles on the licentious wrongdoings of Global Tel Link (GTL). According to, GTL has apparently been committing a host of breaches on the integrity of multiple inmates. Securus hopes that doing so will shame and push GTL into maintaining their own integrity and staying true to their service.

Most of Securus’ accusations against GTL involve unlawfully doctoring the telephone systems. Among Securus’ accusations against GTL are adding up to 36 seconds beyond the actual duration of the calls, increasing the rates beyond the actual tariff and billing for a single call at least twice. Richard (Rick) Smith, who is the CEO of Securus, has stated that this has been going on since approximately 1998.

Securus America was founded in Dallas, Texas in 1986. Securus boasts an A+ accreditation from the BBB or Better Business Bureau. It has since gone on to serving almost 3,500 facilities, covering over a million inmates across the nation. Among the services they provide are emergency, communication, incident and communication. They currently have three office locations in Atlanta, Georgia, Carrollton and Allen, Texas. They are one of the lead inmate technology and communications companies.


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