White Shark Media is a company that has chosen to capitalize on its weaknesses so as to increase customer satisfaction. Ideally, the company develops AdWords campaigns for their clients so as increase their efficiency and mode of service delivery. The strategy applied by the company is that of relying on customer feedback and complaints to ascertain the areas that are in dire need of improvement. Many researchers believe that relying on customer feedback is the best way to know the effect that a product or service has on consumers. For White Shark Media, customer complaints have served as their pillar to achieving growth as they have been able to establish services that are capable of meeting the needs of their target markets effectively. The company listens more to what their consumers have to say and strive to improve product and service delivery as per the suggestions given by their customers while they lodge their complaints.
Many businesses fail to take criticism associated with their execution of service delivery positively, which explains why they lag behind in terms of growth. White Shark understands this concept quite well as it has been able to receive good reviews from customers. The positive reviews result from over their ability to address and improve on customer concerns. In the digital market field of operations, the company leads the pack because of its ability to deliver unique market solutions. One of the reasons why this strategy seems to be working for this company is the fact that most of the complaints do not recur. Failing to repeat mistakes or issues raised by clients as complains makes White Shark to be a competent business entity that has enabled it to achieve competitive advantage. Many businesses fail because they do not factor in the needs of their consumers while seeking to satisfy them. Satisfaction does not only come from the quality of products provided, but it also draws from a company’s ability to retain as many customers as possible.
From the inception of this strategy, the company has registered improvements in its way of conducting business and has been able to attract numerous new clients. By focusing on addressing complains made by consumers, White Shark Media appears to be a company that puts the customer to be at the center of operations. Factoring customer complaints also helps customers to feel as though they are part of the company and that their contributions are necessary for the company to grow.
The taking note of customer complaints strategy applied by White Shark has made work easy for the company’s employees as it allows them to identify the areas that need urgent attention. In so doing, this media company has been able to achieve immense milestones because the improvement strategies implemented so far have been able to foster quality results and positive reviews. The record that the company has set in terms of using feedback to influence growth for a business is unmatchable, making the prospects of success for White Shark to be very high.