Posts Tagged relationship marketing

By Tom Polanski, EVP, eBrand Media and eBrand Interactive

“Half the money I spend on advertising is wasted; the trouble is I don’t know which half.” – John Wanamaker

I think we can all agree that the internet is like a giant calculator. Our ability to track is unparalleled and still, money is wasted by advertisers. In this new economic reality, we’re discovering a psychology where decision makers are more hesitant to make changes, take chances and, instead, are waiting for the storm to blow over. In my opinion, when times are tough there’s a tension and fear in offices that’s absent when everyone’s feeling flush. The tendency is lay low and fly under the radar. This means that there is a real need to be careful about waste. There’s a fragility today and little tolerance for mistakes.

We conduct billions of dollars of business everyday via e-mail, IM and telephones and it’s easy to forget that we’re dealing, not with numbers only, but with human beings who are bundles of passions, hopes, dreams and fears. And we have relationships with them. We’re connected.

Work in social psychology, cognitive psychology, and anthropology is making it clear that all learning takes place in settings that have particular sets of cultural and social norms resulting in expectations. These settings influence learning and transfer in powerful ways. If this is true in the classroom, and if it’s true that your job is primarily that of a teacher, then you must ask yourself questions that can’t be quantified but affect the ability to actualize success for your client, your company and yourself. These include but aren’t limited to the following:

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