Posts Tagged carol fitzgerald

By Tom Polanski, EVP, eBrand Media and eBrand Interactive

Folks, I’m pleased to be able to spend some time with Carol Fitzgerald, President of BuzzBack, a full service online market research company which has developed several really innovative ways to do research. BuzzBack helps a company to understand the likes, dislikes, passions, interests and attitudes of their customer base for a number of purposes which include, but not are not limited to; optimization of the website for improved end-user stickiness and increased conversion rates, introducing new content, products/services based on what customers/clients want and what they’d find compelling and memorable. There are many ways that BuzzBack’s market research can be used, but the long and short of it is this; the research the company provides helps companies become more efficient, which in turn lowers operating costs and enhances ROI.

Tom Polanski: Hi Carol, how are you today? 

Carol Fitzgerald: Great, thanks. I appreciate your having me here.

Tom Polanski: You were an English and French major in college. When did you discover a passion for technology?  

Carol Fitzgerald: Dartmouth was a beta site for the Macintosh when it was first introduced. I have one of the original Mac’s and used it in college. When I attended my first MacWorld Expo for work, I fell in love with technology — from there I wanted to work for a software company.

Tom Polanski: Carol, before we discuss BuzzBack in further detail, I think it would be of great service if we could maybe discuss what it’s like to be a woman, a mom, who’s President of a company. You have twins, right?

Carol Fitzgerald: Yes, that’s right. They’re 11 years old now, so it’s a bit easier than the early days. But life is a constant juggle and balance. Finding the balance is tough for any Mom, working or non, as time to yourself becomes non-existent. For me, our exciting growth as a company makes it more stressful, but it’s super-motivating also.

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