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By Tom Polanski

Marketing created to exploit the uninformed is reprehensible. For better and for worse, depersonalization and anonymity are part and parcel of the web. Since online companies no longer have to live and work in the communities they sell their products and services too, they’re left with names and numbers without a human connection. Too many online marketers have forgotten that we’re still doing business with people who have hopes, dreams and fears just like we do. Many of us have lost or have never been granted the gift of empathy and, interestingly, isn’t a lack of empathy one of the hallmarks of the sociopath?

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