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	<title>eBizine &#187; Customer Centric</title>
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	<link>http://ebizine.com</link>
	<description>A business magazine in a blog format</description>
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		<title>&#8216;Fair and square&#8217; pricing? That&#8217;ll never work, JC Penney. We like being shafted!</title>
		<link>http://ebizine.com/marketing/fair-and-square-pricing-thatll-never-work-jc-penney-we-like-being-shafted/</link>
		<comments>http://ebizine.com/marketing/fair-and-square-pricing-thatll-never-work-jc-penney-we-like-being-shafted/#comments</comments>
		<pubDate>Fri, 25 May 2012 18:11:01 +0000</pubDate>
		<dc:creator>eBrand Media Research Department</dc:creator>
				<category><![CDATA[Customer Centric]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[consumers]]></category>
		<category><![CDATA[coupons]]></category>
		<category><![CDATA[daily deals]]></category>
		<category><![CDATA[jc penney's]]></category>

		<guid isPermaLink="false">http://ebizine.com/?p=1725</guid>
		<description><![CDATA[You might have seen recently that iconic retailer JC Penney is slumping badly. You almost certainly have seen the reason why: A massive, creative and aggressive new advertising and pricing campaign that promises simplified prices. No more coupons or confusing multiple markdowns. No more 600 sales a year. No more deceptive circulars full of sneaky [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Turning the tables on Big Brother: Now internet users can watch who is spying on them in blow against Google&#8217;s new snooping policy</title>
		<link>http://ebizine.com/trendtracker/turning-the-tables-on-big-brother-now-internet-users-can-watch-who-is-spying-on-them-in-blow-against-googles-new-snooping-policy/</link>
		<comments>http://ebizine.com/trendtracker/turning-the-tables-on-big-brother-now-internet-users-can-watch-who-is-spying-on-them-in-blow-against-googles-new-snooping-policy/#comments</comments>
		<pubDate>Fri, 02 Mar 2012 21:36:47 +0000</pubDate>
		<dc:creator>eBrand Media Research Department</dc:creator>
				<category><![CDATA[Customer Centric]]></category>
		<category><![CDATA[Trend Tracker]]></category>
		<category><![CDATA[firefox]]></category>
		<category><![CDATA[google]]></category>
		<category><![CDATA[mozilla]]></category>

		<guid isPermaLink="false">http://ebizine.com/?p=1652</guid>
		<description><![CDATA[Mozilla, the maker of Firefox, has unveiled a new add-on for the popular web browser that gives web users an instant view of which companies are &#8216;watching&#8217; them as they browse. The move comes the same week that Google pushed ahead with its controversial new privacy policy, built to provide even more data for Google&#8217;s [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Midscale Restaurant Goers Want Speed and Value</title>
		<link>http://ebizine.com/customer-centric/midscale-restaurant-goers-want-speed-and-value-2/</link>
		<comments>http://ebizine.com/customer-centric/midscale-restaurant-goers-want-speed-and-value-2/#comments</comments>
		<pubDate>Sat, 11 Feb 2012 21:50:51 +0000</pubDate>
		<dc:creator>Tom Polanski</dc:creator>
				<category><![CDATA[Customer Centric]]></category>

		<guid isPermaLink="false">http://ebizine.com/?p=1635</guid>
		<description><![CDATA[According to a recent Mintel foodservice study, 80% of family restaurant-goers who are eating out less in general are doing so because of budgetary reasons. Due to this and other challenges, family restaurant sales are expected to decline by 7% over the next four years, says the report. The family midscale segment has been the [...]]]></description>
		<wfw:commentRss>http://ebizine.com/customer-centric/midscale-restaurant-goers-want-speed-and-value-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
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		<title>&#8220;Greenbacks&#8221; more valuable than green products &#8211; Few will pay extra for green products</title>
		<link>http://ebizine.com/trendtracker/greenbacks-more-valuable-than-green-products-few-will-pay-extra-for-green-products/</link>
		<comments>http://ebizine.com/trendtracker/greenbacks-more-valuable-than-green-products-few-will-pay-extra-for-green-products/#comments</comments>
		<pubDate>Thu, 15 Sep 2011 02:17:39 +0000</pubDate>
		<dc:creator>eBrand Media Research Department</dc:creator>
				<category><![CDATA[Customer Centric]]></category>
		<category><![CDATA[Trend Tracker]]></category>
		<category><![CDATA[green]]></category>
		<category><![CDATA[green products]]></category>
		<category><![CDATA[sustainability]]></category>

		<guid isPermaLink="false">http://ebizine.com/?p=1481</guid>
		<description><![CDATA[According to Nielsen&#8217;s 2011 Global Online Environment &#38; Sustainability Survey, while 83% of consumers around the world say it is important that companies implement programs to improve the environment, only 22% say they will pay more for an eco-friendly product. Global Online Consumers Position % of Respondents Important for companies to have environmental products 83% [...]]]></description>
		<wfw:commentRss>http://ebizine.com/trendtracker/greenbacks-more-valuable-than-green-products-few-will-pay-extra-for-green-products/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Motorola Solutions annual holiday survey indicates Consumers know more than Retail Sales Associates</title>
		<link>http://ebizine.com/marketing/motorola-solutions-annual-holiday-survey-indicates-consumers-know-more-than-retail-sales-associates/</link>
		<comments>http://ebizine.com/marketing/motorola-solutions-annual-holiday-survey-indicates-consumers-know-more-than-retail-sales-associates/#comments</comments>
		<pubDate>Tue, 01 Feb 2011 00:34:45 +0000</pubDate>
		<dc:creator>eBrand Media Research Department</dc:creator>
				<category><![CDATA[Customer Centric]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[consumers]]></category>
		<category><![CDATA[motorola solutions]]></category>

		<guid isPermaLink="false">http://ebizine.com/?p=1302</guid>
		<description><![CDATA[The latest installment of the Motorola Solutions annual holiday study indicates that the majority of surveyed retail associates believe that shoppers were better connected to consumer information than in-store associates, driven by increasing availability of online shopping tools and mobile phone applications that allow price comparisons, access to coupons and social-networking. The survey found that [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Consumers Plan to Spend More, Save Less, and Pay Debts</title>
		<link>http://ebizine.com/advertising/consumers-plan-to-spend-more-save-less-and-pay-debts/</link>
		<comments>http://ebizine.com/advertising/consumers-plan-to-spend-more-save-less-and-pay-debts/#comments</comments>
		<pubDate>Tue, 18 Jan 2011 05:44:27 +0000</pubDate>
		<dc:creator>eBrand Media Research Department</dc:creator>
				<category><![CDATA[Advertising]]></category>
		<category><![CDATA[Customer Centric]]></category>
		<category><![CDATA[Trend Tracker]]></category>
		<category><![CDATA[consumers]]></category>
		<category><![CDATA[debt]]></category>
		<category><![CDATA[spending patterns]]></category>

		<guid isPermaLink="false">http://ebizine.com/?p=1267</guid>
		<description><![CDATA[According to the latest American Express Spending &#38; Saving Tracker, more than half of adults are planning to spend more (14%) or the same (40%) in 2011 than they did last year, with the majority of that spending focused on themselves. Personal savings rates are still well above pre-recession levels and consumers will remain focused [...]]]></description>
		<wfw:commentRss>http://ebizine.com/advertising/consumers-plan-to-spend-more-save-less-and-pay-debts/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Service Is Crucial To Repeat Business and Profitability</title>
		<link>http://ebizine.com/guerrilla-marketing/customer-service-is-crucial-to-repeat-business-and-profitability/</link>
		<comments>http://ebizine.com/guerrilla-marketing/customer-service-is-crucial-to-repeat-business-and-profitability/#comments</comments>
		<pubDate>Thu, 07 Oct 2010 20:21:47 +0000</pubDate>
		<dc:creator>eBrand Media Research Department</dc:creator>
				<category><![CDATA[Customer Centric]]></category>
		<category><![CDATA[Guerrilla Marketing]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[loyalty]]></category>

		<guid isPermaLink="false">http://ebizine.com/?p=1173</guid>
		<description><![CDATA[ According to the American Express Global Customer Service Barometer, 61% of Americans report that quality customer service is more important to them in today&#8217;s economic environment, and will spend an average of 9% more when they believe a company provides excellent service. However, only 37% of Americans believe that companies have increased their focus on [...]]]></description>
		<wfw:commentRss>http://ebizine.com/guerrilla-marketing/customer-service-is-crucial-to-repeat-business-and-profitability/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Improving Customer Loyalty Tops Social Media Budgets</title>
		<link>http://ebizine.com/customer-centric/improving-customer-loyalty-tops-social-media-budgets/</link>
		<comments>http://ebizine.com/customer-centric/improving-customer-loyalty-tops-social-media-budgets/#comments</comments>
		<pubDate>Thu, 16 Sep 2010 18:47:38 +0000</pubDate>
		<dc:creator>eBrand Media Research Department</dc:creator>
				<category><![CDATA[Customer Centric]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[customer loyalty]]></category>

		<guid isPermaLink="false">http://ebizine.com/?p=1153</guid>
		<description><![CDATA[According to national survey results jointly released by COLLOQUY and the Direct Marketing Association, U.S. companies that use social media primarily to deepen customer loyalty spend almost twice as much on this emerging channel as competitors who use it for brand awareness, customer acquisition and other core marketing purposes. Specifically, the survey results show the [...]]]></description>
		<wfw:commentRss>http://ebizine.com/customer-centric/improving-customer-loyalty-tops-social-media-budgets/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
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		<title>If you&#8217;re wondering where your buyers went &#8211; Americans’ credit scores at new lows</title>
		<link>http://ebizine.com/trendtracker/if-youre-wondering-where-your-buyers-went-americans%e2%80%99-credit-scores-at-new-lows/</link>
		<comments>http://ebizine.com/trendtracker/if-youre-wondering-where-your-buyers-went-americans%e2%80%99-credit-scores-at-new-lows/#comments</comments>
		<pubDate>Tue, 13 Jul 2010 16:09:04 +0000</pubDate>
		<dc:creator>eBrand Media Research Department</dc:creator>
				<category><![CDATA[Customer Centric]]></category>
		<category><![CDATA[Trend Tracker]]></category>
		<category><![CDATA[consumers]]></category>
		<category><![CDATA[credit]]></category>
		<category><![CDATA[Marketing]]></category>

		<guid isPermaLink="false">http://ebizine.com/?p=1097</guid>
		<description><![CDATA[From the GoTo, &#8220;just get me more eyeballs&#8221; day&#8217;s, until the fall of 2007, the web was awash with home equity money and easy credit. Not to mention that every year new shoppers were jumping on to the web. Those were the days. Some companies, aware of the ephemeral nature of that boom, used that [...]]]></description>
		<wfw:commentRss>http://ebizine.com/trendtracker/if-youre-wondering-where-your-buyers-went-americans%e2%80%99-credit-scores-at-new-lows/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Sustaining Customer Relationships in a Diminished Economy</title>
		<link>http://ebizine.com/tom-polanski/sustaining-customer-relationships-in-a-diminished-economy/</link>
		<comments>http://ebizine.com/tom-polanski/sustaining-customer-relationships-in-a-diminished-economy/#comments</comments>
		<pubDate>Fri, 26 Feb 2010 03:12:01 +0000</pubDate>
		<dc:creator>Tom Polanski</dc:creator>
				<category><![CDATA[Customer Centric]]></category>
		<category><![CDATA[eBrand Interactive]]></category>
		<category><![CDATA[eBrand Media]]></category>
		<category><![CDATA[Tom Polanski]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[customer retention]]></category>
		<category><![CDATA[relationship management]]></category>

		<guid isPermaLink="false">http://ebizine.com/?p=962</guid>
		<description><![CDATA[By Tom Polanski, EVP, eBrand Media and eBrand Interactive When it comes to keeping your best customers, what methods do you use?  The fact is, in a sluggish economy, cutting back on purchases and spending is what most consumers do first.   Companies, on the other hand, figure they can afford to trim back their sales [...]]]></description>
		<wfw:commentRss>http://ebizine.com/tom-polanski/sustaining-customer-relationships-in-a-diminished-economy/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Its more profitable to keep a customer happy! (Poor customer service costs $83 billion annually)</title>
		<link>http://ebizine.com/customer-centric/its-more-profitable-to-keep-a-customer-happy-poor-customer-service-costs-83-billion-annually/</link>
		<comments>http://ebizine.com/customer-centric/its-more-profitable-to-keep-a-customer-happy-poor-customer-service-costs-83-billion-annually/#comments</comments>
		<pubDate>Fri, 19 Feb 2010 00:15:53 +0000</pubDate>
		<dc:creator>eBrand Media Research Department</dc:creator>
				<category><![CDATA[Customer Centric]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[customer service]]></category>

		<guid isPermaLink="false">http://ebizine.com/?p=939</guid>
		<description><![CDATA[Genesys, with research firm Greenfield Online and Datamonitor/Ovum analysts, measuring the cost of poor customer service in the U.S., found that enterprises in the U.S. lose an estimated $83 billion each year due to defections and abandoned purchases as a direct result of a poor experience. Nearly two-thirds of consumers said they had ended a [...]]]></description>
		<wfw:commentRss>http://ebizine.com/customer-centric/its-more-profitable-to-keep-a-customer-happy-poor-customer-service-costs-83-billion-annually/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>eBrand Media Discovery: The 100 most useful Web sites</title>
		<link>http://ebizine.com/ebrand-media/ebrand-media-discovery-the-100-most-useful-web-sites/</link>
		<comments>http://ebizine.com/ebrand-media/ebrand-media-discovery-the-100-most-useful-web-sites/#comments</comments>
		<pubDate>Sat, 22 Aug 2009 16:40:19 +0000</pubDate>
		<dc:creator>Tom Polanski</dc:creator>
				<category><![CDATA[Customer Centric]]></category>
		<category><![CDATA[eBrand Media]]></category>
		<category><![CDATA[bargains sites]]></category>
		<category><![CDATA[coupon sites]]></category>
		<category><![CDATA[government sites]]></category>

		<guid isPermaLink="false">http://ebizine.com/?p=684</guid>
		<description><![CDATA[Liz Pulliam, of MSN Money, a person you really should follow for her pragmatic and insightful articles regarding money matters, recently compiled a list of what she considers the 100 most useful websites. Of course it’s all a matter of perspective; if you love shoes then Zappos would be on that list. But as stated, she [...]]]></description>
		<wfw:commentRss>http://ebizine.com/ebrand-media/ebrand-media-discovery-the-100-most-useful-web-sites/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Online flower prices grow as you go</title>
		<link>http://ebizine.com/customer-centric/online-flower-prices-grow-as-you-go/</link>
		<comments>http://ebizine.com/customer-centric/online-flower-prices-grow-as-you-go/#comments</comments>
		<pubDate>Thu, 12 Feb 2009 17:36:20 +0000</pubDate>
		<dc:creator>Tom Polanski</dc:creator>
				<category><![CDATA[Customer Centric]]></category>
		<category><![CDATA[Advertising]]></category>
		<category><![CDATA[consumers]]></category>
		<category><![CDATA[flowers]]></category>
		<category><![CDATA[Marketing]]></category>

		<guid isPermaLink="false">http://ebizine.com/?p=161</guid>
		<description><![CDATA[By Bob Sullivan Companies often advertise one price to lure customers into their stores, then charge a higher price. In days gone by, this was called &#8220;bait and switch.&#8221; Now, it&#8217;s called fees and surcharges. On the Internet, this tactic has another fancy name: &#8220;landing price.&#8221; Advertisements include a low price to persuade customers to [...]]]></description>
		<wfw:commentRss>http://ebizine.com/customer-centric/online-flower-prices-grow-as-you-go/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Delete cookies, score some dough</title>
		<link>http://ebizine.com/customer-centric/delete-cookies-score-some-dough/</link>
		<comments>http://ebizine.com/customer-centric/delete-cookies-score-some-dough/#comments</comments>
		<pubDate>Wed, 11 Feb 2009 14:30:29 +0000</pubDate>
		<dc:creator>Tom Polanski</dc:creator>
				<category><![CDATA[Customer Centric]]></category>
		<category><![CDATA[Advertising]]></category>
		<category><![CDATA[consumers]]></category>
		<category><![CDATA[Marketing]]></category>

		<guid isPermaLink="false">http://ebizine.com/?p=160</guid>
		<description><![CDATA[By Melinda Fulmer If you&#8217;re a new customer at the Bradford Exchange, you can get four boxes of personal checks for $23.97 with a new-customer coupon. The same order will cost a repeat customer who doesn&#8217;t have the coupon $59.60. It may seem counterintuitive, but in the online shopping business, loyalty isn&#8217;t rewarded. The best [...]]]></description>
		<wfw:commentRss>http://ebizine.com/customer-centric/delete-cookies-score-some-dough/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Online shoppers, keep your mouse handy</title>
		<link>http://ebizine.com/customer-centric/online-shoppers-keep-your-mouse-handy/</link>
		<comments>http://ebizine.com/customer-centric/online-shoppers-keep-your-mouse-handy/#comments</comments>
		<pubDate>Mon, 17 Nov 2008 23:28:49 +0000</pubDate>
		<dc:creator>Tom Polanski</dc:creator>
				<category><![CDATA[Customer Centric]]></category>
		<category><![CDATA[Advertising]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[shopping]]></category>

		<guid isPermaLink="false">http://ebizine.com/?p=122</guid>
		<description><![CDATA[By Suzanne Choney Online retailers are offering a mix of specials and sales this holiday season that may leave Web shoppers mixed up as to where, when and how to buy. More than ever, shoppers need to pay attention to the fine print on the screen, and stay alert for deals that are changing daily [...]]]></description>
		<wfw:commentRss>http://ebizine.com/customer-centric/online-shoppers-keep-your-mouse-handy/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The importance of building trust online with strong, consistent branding and customer-centric practices</title>
		<link>http://ebizine.com/advertising/the-importance-of-building-trust-online-with-strong-consistent-branding-and-customer-centric-practices/</link>
		<comments>http://ebizine.com/advertising/the-importance-of-building-trust-online-with-strong-consistent-branding-and-customer-centric-practices/#comments</comments>
		<pubDate>Thu, 21 Aug 2008 11:30:42 +0000</pubDate>
		<dc:creator>Tom Polanski</dc:creator>
				<category><![CDATA[Advertising]]></category>
		<category><![CDATA[Customer Centric]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[e-commerce]]></category>
		<category><![CDATA[ebizine]]></category>
		<category><![CDATA[eBrand Interactive]]></category>
		<category><![CDATA[eBrand Media]]></category>
		<category><![CDATA[online shopping]]></category>

		<guid isPermaLink="false">http://ebizine.com/?p=93</guid>
		<description><![CDATA[By Tom Polanski, EVP, eBrand Media and eBrand Interactive I&#8217;m surprised by the number of companies that lack an understanding of how to improve stickiness on their site. Every end-user approaches a site for the first time with a degree of anxiety. We’re all a little apprehensive about whether the site will be secure, easy [...]]]></description>
		<wfw:commentRss>http://ebizine.com/advertising/the-importance-of-building-trust-online-with-strong-consistent-branding-and-customer-centric-practices/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Clarity and Transparency Create Brand Loyalty and Life Time Value in Consumers.</title>
		<link>http://ebizine.com/customer-centric/clarity-and-transparency-create-brand-loyalty-and-life-time-value-in-consumers/</link>
		<comments>http://ebizine.com/customer-centric/clarity-and-transparency-create-brand-loyalty-and-life-time-value-in-consumers/#comments</comments>
		<pubDate>Wed, 13 Aug 2008 14:15:00 +0000</pubDate>
		<dc:creator>Tom Polanski</dc:creator>
				<category><![CDATA[Customer Centric]]></category>
		<category><![CDATA[Advertising]]></category>
		<category><![CDATA[advrertising]]></category>
		<category><![CDATA[eBrand Interactive]]></category>
		<category><![CDATA[eBrand Media]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Tom Polanski]]></category>

		<guid isPermaLink="false">http://ebizine.com/?p=84</guid>
		<description><![CDATA[By Tom Polanski, EVP, eBrand Media and eBrand Interactive Clarity will always be valued over persuasion by savvy internet users.  We’ve all become cynical over the years. Much of it is due to constant marketing pressures.  Yet so many companies and marketers still insult us with “dog and pony shows” and obfuscation. If a company [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>eBrand Media introduces Mel Ronick as a guest eBizine contributor.</title>
		<link>http://ebizine.com/advertising/ebizine-is-pleased-to-introduce-mel-ronick-as-a-guest-contributor/</link>
		<comments>http://ebizine.com/advertising/ebizine-is-pleased-to-introduce-mel-ronick-as-a-guest-contributor/#comments</comments>
		<pubDate>Tue, 15 Jul 2008 11:30:57 +0000</pubDate>
		<dc:creator>Tom Polanski</dc:creator>
				<category><![CDATA[Advertising]]></category>
		<category><![CDATA[Customer Centric]]></category>
		<category><![CDATA[Growing a Business]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[ebizine]]></category>
		<category><![CDATA[eBrand Interactive]]></category>
		<category><![CDATA[eBrand Media]]></category>
		<category><![CDATA[investors]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Tom Polanski]]></category>

		<guid isPermaLink="false">http://ebizine.com/?p=67</guid>
		<description><![CDATA[By Tom Polanski Mr. Ronick&#8217;s first article will appear in eBizine tomorrow, Wednesday, the 16th. So that you get to know a little about Roncik we&#8217;ve taken the liberty of preparing an over view.  Mel is President of Stacks and Stacks, www.stacksandstacks.com, an e-commerce business which offers storage, organization and furnishing products. He started his career at IBM [...]]]></description>
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		<title>The Importance of the Customer-Centric Model in A Down Economy</title>
		<link>http://ebizine.com/agencies/the-importance-of-the-client-centric-model-in-a-down-economy/</link>
		<comments>http://ebizine.com/agencies/the-importance-of-the-client-centric-model-in-a-down-economy/#comments</comments>
		<pubDate>Thu, 27 Mar 2008 00:35:19 +0000</pubDate>
		<dc:creator>Tom Polanski</dc:creator>
				<category><![CDATA[Agencies]]></category>
		<category><![CDATA[Customer Centric]]></category>
		<category><![CDATA[Relationship Marketing]]></category>
		<category><![CDATA[advertizing]]></category>
		<category><![CDATA[economy]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[relationship management]]></category>
		<category><![CDATA[Tom Polanski]]></category>

		<guid isPermaLink="false">http://ebizine.com/consumercentric/the-importance-of-the-client-centric-model-in-a-down-economy/</guid>
		<description><![CDATA[By Tom Polanski I’m happy to report that eBrand Media clients and partners continue to realize significant revenue increases in 2008 despite downbeat messages about “economic challenges facing consumer’s as a result of higher gas prices, lower home values and a jittery stock market.” In my opinion, a tighter economy will potentially create greater profitability [...]]]></description>
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